Chargeback Policy

At Mahii, we are committed to providing a secure and transparent shopping experience. If you have any concerns regarding a payment or order, we encourage you to contact us so we can help resolve the issue.

1. Payment Disputes

If you notice an incorrect, duplicate, or unauthorized charge, please contact us with your order details. We will review your concern and work toward a fair resolution.

2. Contact Before Filing a Chargeback

Before initiating a chargeback, we encourage customers to contact our support team to allow us an opportunity to investigate and resolve the issue.

3. Chargeback Investigation

If a chargeback is filed, Mahii may review the order, payment records, shipping and delivery information, and relevant customer communications. Supporting evidence may be provided to the payment provider or bank for review.

4. Refunds and Returns

Refunds and returns are handled according to our Refund and Return Policy. If a chargeback has already been initiated, the resolution will be subject to the applicable payment provider's dispute process.

5. Unauthorized Transactions

If you believe your payment details have been used without your authorization, please contact your bank or card issuer immediately and notify us so we can investigate.

6. Contact Us

For payment-related questions or assistance, please contact us:

Email: shop@mahii.com.pk
Phone: 0302-4100817
Address: 31-M Quaid-e-Azam Industrial Estate, Lahore, Pakistan
Website: https://mahii.com.pk

Please include your order number and relevant transaction details when contacting our support team.

7. Policy Updates

Mahii reserves the right to update this policy when necessary. Any changes will be published on this page.