Privacy policy
Last updated: 28 August 2026
MAHHI ("MAHHI", "we", "us", "our") operates this online store and website, including all related content, features, tools, products and services (collectively, the "Services"). Our store is powered by Shopify. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what choices you have. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to matters concerning your personal information.
By using or accessing the Services, you confirm that you have read and understood this Privacy Policy.
1. Information We Collect
"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:
- Contact details — your name, shipping address, billing address, phone number and email address.
- Order and payment details — the items you order, transaction amount, payment method and payment confirmation. We do not store your full card number. Card payments are processed directly by our payment providers, who handle that data under their own security standards.
- Account information — your username, password (stored in encrypted form), saved addresses, preferences and settings.
- Shopping activity — items you view, add to cart or wishlist, purchase, exchange, return or cancel, and your order history.
- Communications — messages you send us by email, phone, WhatsApp or social media, including photos you share with an exchange request.
- Device and usage information — IP address, browser type, device identifiers, and how you navigate our website, collected automatically through cookies and similar technologies.
2. Where We Get This Information
- Directly from you — when you place an order, create an account, subscribe to our newsletter or contact us.
- Automatically — through cookies, analytics tools and your device when you browse our website.
- From our service providers — such as payment gateways, courier companies and analytics platforms acting on our behalf.
- From social media and advertising platforms — when you interact with our pages or ads, in accordance with those platforms' own policies.
3. How We Use Your Information
- To process and deliver your orders — confirming purchases, taking payment, arranging courier delivery, handling exchanges and returns, and sending order updates.
- To provide customer support — answering your questions and resolving issues with your order.
- To improve our store — understanding which products and pages are popular so we can improve our range, sizing and website experience.
- For marketing — sending promotional emails, SMS or WhatsApp messages about new arrivals, sales and offers, and showing you relevant ads on platforms such as Meta and Google. You can opt out at any time (see Section 6).
- For security and fraud prevention — verifying orders, protecting your account, and detecting or preventing fraudulent or unlawful activity.
- To meet legal obligations — including tax, accounting and record-keeping requirements, and responding to lawful requests from authorities.
4. Who We Share Your Information With
We do not sell your personal information. We share it only where necessary:
- Shopify — our e-commerce platform, which hosts our store and processes order and account data on our behalf.
- Payment providers — banks and payment gateways that process your transaction securely.
- Courier and logistics partners — who receive your name, address and phone number so your parcel can be delivered.
- Marketing and analytics providers — such as email marketing tools and advertising platforms, which use your information under their own privacy policies.
- Legal and safety reasons — where required by law, court order or a valid request from a government authority, or to protect our rights, customers or business.
- Business transfers — if MAHHI is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
5. Cookies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure website traffic and deliver relevant advertising. You can block or delete cookies through your browser settings, but some parts of the store may not work properly if you do.
6. Your Rights and Choices
Subject to applicable law, you may:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Request deletion of your personal information, where we are not required to keep it.
- Receive a copy of your information in a portable format.
- Opt out of marketing — click "unsubscribe" in any marketing email, reply STOP to a marketing SMS, or email us. You will still receive essential messages about your orders.
To exercise any of these rights, email us at shop@mahhi.com.pk. We may need to verify your identity first, and we will respond within a reasonable time. We will never treat you unfairly for exercising your rights.
7. How Long We Keep Your Information
We keep your personal information only as long as needed for the purposes described above — for example, to maintain your account, complete your orders, resolve disputes, and meet tax and legal record-keeping requirements. When it is no longer needed, we delete it or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect your personal information, including encrypted checkout and restricted staff access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and avoid sending sensitive information such as full card details over email or social media — MAHHI will never ask you for your card PIN, CVV or one-time password (OTP).
9. Children's Privacy
The Services are not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their information, please contact us and we will delete it.
10. Third-Party Links
Our website and social media pages may link to other websites we do not control. We are not responsible for their content, privacy practices or security. Please review their privacy policies before sharing information with them.
11. International Transfers
MAHHI is based in Pakistan. Because our store is hosted by Shopify and we use international service providers, your personal information may be stored or processed on servers outside Pakistan. Where we transfer information internationally, we take reasonable steps to ensure it remains protected in line with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last updated" date. Please review it periodically.
13. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, please contact us:
MAHHI
Email: shop@mahhi.com.pk
Phone: 0302-4100817
Address: 31-M Quaid-e-Azam Industrial Estate, Lahore, Pakistan
