Shipping policy

Thank you for shopping with MAHHI. This Shipping Policy explains how, when and where we deliver your order. It should be read together with our Return and Refund Policy and Terms of Service.

1. Where We Ship

We currently deliver within Pakistan only. We do not offer international shipping at this time. If we begin shipping internationally, we will update this page and announce it on our website and social media.

3. Order Processing Time

Orders are processed within 1–2 working days of confirmation. Orders placed on Sundays or public holidays are processed on the next working day. During sale periods, launches and festive seasons, processing may take slightly longer — we appreciate your patience.

4. Delivery Time

Once dispatched, orders are typically delivered within 3–5 working days:

  • Lahore, Karachi, Islamabad and other major cities: usually 2–3 working days.
  • Other cities and remote areas: usually 3–5 working days.

These timelines are estimates provided in good faith by our courier partners and are not guaranteed. Delays may occur due to weather, public holidays, strikes, courier backlogs or other circumstances beyond our control.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation message with your tracking number. You can use this number on the courier's website to follow your parcel. If you have not received tracking details within 3 working days of placing your order, please contact us.

6. Delivery Address

Please make sure your shipping address and phone number are complete and correct at checkout. We are not responsible for parcels delayed, returned or lost because of an incorrect or incomplete address. If you need to correct your address, contact us immediately — we can only make changes before the order is dispatched.

7. Failed Deliveries and Unreachable Customers

Our courier partners will attempt delivery and will usually call you beforehand. If you are unavailable, they will normally re-attempt delivery. If the parcel is returned to us because you were unreachable, refused delivery, or the address was incorrect, we will contact you to arrange re-delivery — the delivery charge for re-shipping will be payable by you.

8. Receiving Your Order

We recommend that you record a clear unboxing video when opening your parcel. If there is any issue with your order — a damaged, incorrect or missing item — this video, along with photographs, helps us resolve your exchange request quickly. Exchange requests must be raised within 24 hours of delivery as set out in our Return and Refund Policy.

9. Damaged or Lost Parcels

Risk in the products passes to you once the parcel is delivered. If your parcel arrives visibly damaged or tampered with, please refuse delivery where possible and contact us the same day with photographs so we can take the matter up with the courier.

10. Order Cancellations

You may cancel your order any time before it has been processed or dispatched. Once your order has been handed over to the courier, it can no longer be cancelled. Please see our Return and Refund Policy for full details on cancellations and refunds.

11. Contact Us

For any questions about shipping or your delivery, please contact us:

MAHHI
Email: shop@mahhi.com.pk
Phone: 0302-4100817
Address: 31-M Quaid-e-Azam Industrial Estate, Lahore, Pakistan
Customer support hours: Monday–Saturday, 10:00 AM – 6:00 PM (PKT)